Email info@nexuva.store.
We reply within 24 hours, Monday–Friday. Real people. No bots.
Not yet.
Right now, we only ship within the U.S.
Join the waitlist — we’ll email you the second international shipping goes live.
All orders ship from U.S. warehouses for faster, more reliable delivery.
Yes — if you act fast.
You have 12 hours after placing your order to request changes or cancel.
After that, it’s already processing. If it’s shipped, you can still return it for a refund.
All major options:
VISA, MasterCard, AMEX, PayPal.
Every payment is encrypted and secure.
Orders ship Monday–Friday.
Processing takes 1–3 business days.
You’ll get a tracking number once it leaves the warehouse.
During holidays or big sales, expect slight delays — but we move fast.
U.S. delivery averages 2–4 business days after shipment.
Timing varies by location and carrier speed.
If it’s been 30 days since shipment and you still don’t have it, email us.
We’ll refund or replace your order — your choice.
For U.S. orders — no.
All prices are tax-free in USD.
Once we open international shipping, customs or import fees may apply by country.
Email info@nexuva.store with your order number.
We’ll send step-by-step return instructions.
Fast and simple — no hoops.
We fix it.
Send your order number and clear photos of the issue to info@nexuva.store.
We’ll send a replacement or refund immediately.
Refunds go back to your original payment method.
Credit/debit cards: 7–10 business days after approval.
PayPal: 3–5 business days.
If it’s delayed, check with your bank or card provider.
Email info@nexuva.store — we reply within 24 hours (Mon–Fri).